Why Novada Clinics and practices
We measure the work. Against your own numbers.
Every practice has a desk. Revenue is won or lost there, by one person who can only do one thing at a time. While they are with the patient at the counter, the phone rings out, and the recall list waits another day.
the calls, the bookings and the follow-up that decide how much of your available work actually gets done.
the hiring, the induction, the records and the payroll that decide whether you have the people to do it.
The measurement promise
We won't quote you an industry statistic.
We traced this market's most-quoted numbers to their sources, and most dissolved on contact.
Figures attributed to colleges that never published them.
Never publishedDollar-per-missed-call claims with no study behind them.
No studyBenchmarks borrowed from another country and quietly relabelled.
Wrong marketSo we don't use them.
Instead
Instead we measure your desk: every enquiry, response time, booking outcome and reason lost, reported monthly.
Every industry figure on this website carries its source in the same row as the figure itself.
How we work
Six rules we don't bend.
Alongside, not instead
BoundaryWe never replace your front desk. We carry the work that never reaches the top of their list, and the second job somebody was handed on top of the one they were hired for. Nothing at the counter changes: greeting, payments and in-person care stay with your team.
Nothing clinical, ever
Out of scopeNo triage, no assessment, no advice. Anything clinical routes straight to your team under a protocol we agree in writing before we take a single call. That boundary is in the service agreement, not in fine print.
Our own team, never a call centre
StandingOur own coordinators, not a subcontracted call centre and not a rotating pool of strangers. The same people on your account, working inside your systems. Your data stays where it already lives.
Your staff, never ours
BoundaryYou employ your own people at all times. We recruit on your behalf, administer the employment lifecycle and process payroll. Novada is not an employer of record, is not a labour supplier, and does not place its own people into your roles.
Your hours, not ours
BoundaryWe cover your own operating hours, whatever they are. We do not sell after-hours answering to practices, because the expensive problem is not the call that arrives when you are shut, it is the call missed while you are open. Where this page mentions a desk answering overnight, that is our existing operation for care providers, and it is offered as evidence that we can run a desk to protocol, not as a service you are buying.
Your systems, not ours
StandingWe work in the practice management software you already run. Nothing migrates, nothing is replaced, and you keep the system of record.
Proof of operations
This is not a concept waiting for a first client. Novada already runs a managed desk for care providers, answering calls overnight, every night of the year, inside those providers' own systems and to their own escalation protocols. That is a harder operating standard than a practice desk, and it is the same team and the same discipline.
That operating capability is the credibility base for both desks. It is the same team and the same discipline.
Book
See it against your own numbers.
Thirty minutes on how your practice actually runs. You leave with a written assessment of whether this fits, including if it does not.
Our own team · Never a call centre · Nothing clinical, ever